LiveHelp integration with Desk.com web-based service allows you to keep your customer support communication in one place.
Installation
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Login to your Desk.com
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After logging in, click on Agent in the upper left portion of the page and then select Admin.
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Next, click on Settings in the top right portion of the page.
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Proceed to API and click on Add API Application.
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You will need to provide the name of the API Application and a website URL.
You can use “Livehelp” as the name and “https://chat.livehelp.com” as website URL.
Leave the two remaining spaces blank.
When you are done with inputting the info, click on Add.
This will create an API Application for LiveChat and provide you with a Key and an Access Token.
You will need those in the next step of the guide.
Your Key and Secret can be found on the left, below the name of your newly created API Application.
The Access Token can be found on the right under Your Access Token.
Clicking on it will bring up your Token and Token Secret.
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Go to the Desk.com integration page and fill the required fields.
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Also you can set the next options:
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Send all transcripts automatically - when chat has finished a chat transcript will be added as case.
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Send offline messages automatically - when visitor send offline message it will added as case to Desk.
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Automatically assign cases to the Desk agent with the same email address as the Livehelp agent - case will be assigned to Desk agent.
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Click 'Connect' button.
After checking you credentials, the information about integration will be saved.
Information about visitor in the chat window
When your Desk customer starts a chat, he or she will be recognized and the stored information about the customer will be automatically placed in the chat window.
Adding cases through chat
Also you have an ability to create case with chat transcripts manually.
For adding a case to Desk, you need to click on special button in chat window header and then on Add to Desk.
A special page will be opened where you can create a case or attach chat transcript to existing customers.