How to setup live chat invitations. What are some of the benefits of chat invitations?

One of the most effective ways to reach your website visitors is by using live help invitations. Personalized live help invitations appear with your custom message and an agent's photograph. Chat invitations help to easily engage your visitors right on your website. Discover opportunities by approaching customers on your site.

There are several key benefits to implement a chat invitation, they are:

Increase Conversion Rate – Increase conversion rate by approaching and satisfying your customers. Visitors typically become customers during your first chat
Boost Sales – Discover opportunities by approaching customers on your site
Get more chats – the more personalized and targeted your chat invitation is, the higher the possibility of chatting with visitors
Gain Customer Loyalty – Satisfy your customers Satisfy your customers and boost your bottom line. Happy customers will generate referrals, which might later convert into new customers. Delight every visitor, right on your site

Selecting a chat window type

The chat window can be either embedded or popup. Each group can have their own customized invitation. Invitation’s appearance and behavior depend on chat window types. You can change the Type of chat window using Chat Window Designer.

Creating an invitation for embedded chat window

Follow the steps below to create your chat invitation:

You can change invitation settings in the Invitations section of the Livehelp Dashboard. There you can preview how the invitation would look in visitor’s browser.

Turn the automatic invitation on or off. If automatic invitation is turned on the visitor will receive a chat invitation automatically after approximatley 20 seconds that they spend on your website. Agents have the ability to send the invitation to the visitor manually by selecting the visitor they want to engage.

During very busy times of your website's operation a visitor could get the invitation later than 20 seconds. This depends on the availability of the agents at the present time.

Enter a customized invitation message to be seen by your visitor
Click the Save button

Creating an invitation for a popup chat window

Follow the steps below to create your invitation:

You can change the invitation’s settings in the Invitations section in the Livehelp Dashboard. There you can preview how the invitation will appear in your visitor’s browser.

Turn the automatic invitation on or off. If automatic invitation is turned on the visitor will receive a chat invitation automatically after approximatley 20 seconds that they spend on your website. Agents have the ability to send the invitation to the visitor manually by selecting the visitor they want to engage.

During very busy times of your website's operation a visitor could get the invitation later than 20 seconds. This depends on the availability of the agents at the present time.

Select an invitation image.

You have the option to also upload a customized invitation image that you design. When uploading an image you can define the placement of the invitation message and define the area where the visitor can click to close the invitation window.

Enter a customized invitation message to be seen by your visitor
Select the invitation position
Select a transition effect
Click the Save button