One of the main feature Livehelp it is Languages.
Our system will recognize visitor language, so he or she will see chat window with localized captions, hints and notifications.
We work with six languages - English, Russian, Itallian, French, Spanish and German.
You can customize phrases for each Group for each Language.
In order to customize phrases, follow the steps below:
- Go to the Languages section.
Select Group and Language.
Change caption, hint or notification.
Notifications could contain a special placeholder (for example '%agent%').
When notification will be displayed a visitor will see a phrase with replaced placeholder, for example with current Agent name.
Not always notifications have ability to use placeholder.
Click 'Save' button.
You can always restore default phrases for selected language. Just click 'Reset Definitions' link.