Importance of using Livehelp Canned Responses
The canned messages feature will also help when you are engaged in a Livehelp chat session. The canned messages are carefully worded, standardized lists of sentences which could be sent directly to your customers using shortcuts. We encourage and strongly recommend not sending many canned messages or responses to a customer; otherwise, it’ll make them think that they are talking to a computer rather than a human.
When you’re engaged in a live help chat, there are several factors that ensure there is outstanding customer service.
1 – Response Time
One of the easiest ways to better a customer’s experience is to shorten the response time. If your customer has to wait several minutes for each answer to their question, they’ll regard that has a bad experience. Ensure that the response time you give the customer is the quickest one possible. They’ll be most appreciated of the experience.
2 – Canned Responses
This is the easiest way to give customers a large amount of text. The canned responses can be recalled by pressing the hash key (#) and the tag for the particular response you want, regardless of how long or short it is.
If you find yourself using a specific response to the same question, add that to the canned response list. After all, it’ll be convenient for later Live Help chat sessions.