How to ban visitors
If visitor is rude and abuses then Livehelp agent has an ability to ban visitor by IP.
During chat agent could ban visitor very easy. Also agent can do it for recent chat or chat in history.
Folow the steps below:
- In chat window open actions menu
Select Ban Visitor item. A ban form will be displayed.
Enter a reason of ban and select amount of days when visitor's IP will be banned.
Click 'Ban Visitor' button.
Chat will be ended and on visitor will not see chat tab/window anymore.
You can always remove banned IP from the list - go to the Banned visitors section.
Click here to learn about best practices of Dealing With Angry Customers