How Secure is Your Live Help Software
Operating an online business requires that you put in place an effective online communication system of which live help is the system that most online shoppers prefer because it provide for instant help. Although very effective and indeed very helpful, online shoppers are usually concerned about their safety and in particular their personal information that share while shopping. Vast amount of internet users are very conscious regarding sharing their personal information on the web. here is no doubt that this trend will continue as more online shoppers realize the need to protect their personal information. This makes it very necessary that online business owners choose online communication systems after due diligence. This also applies to live help or live chat communication. Just what level of privacy and security does your live help or live chat software provide?
You definitely cannot ignore the need for a very secure live help software if you need to grow your business by retaining existing customers and making your brand stand out. That security is not limited to securing your online credit card transactions; it extends to securing all forms of data in addition to making such data private.
Below are just a few things that Livehelp.com offers in terms of security and privacy:
Anti-Virus, Intrusion, and Firewall Protection
Our infrastructure security is very effective in preventing intrusion and virus attacks through its security systems that also includes firewall solutions. Livehelp’s security features analyze all incoming and outgoing data passing through the system. Livehelp’s security configurations are not only strong but are also audited on a regular basis by use of established system standards as set by PCI Security Standards (PCI), Center for Internet Security (CIS), and National Institute of Standards and Technology (NIST).
We continuously assess vulnerability of our internal and external systems. Our monitoring team is tasked with the responsibility of monitoring our system security, performance, availability and reliability with any noted issues reported instantly to our Livehelp Operations Team for immediate action.
Security & Privacy
Livehelp's chat system (software) uses both HTTP and HTTPS protocols for communication and data exchange. Our software services rely on Secure Socket Layer (SSL) technology in protecting your personal information. This it does using server authentication and data encryption. The system ensures that only authorized and registered users can access data. In addition, our application security model requires that your user identity corresponds to every request you present to Livehelp server.
In order to enhance privacy, Livehelp’s live chat software provides that communication between visitors and agents is not communicated over the Internet directly. Instead, such communication channeled through off0site servers that are otherwise very secure. Monitoring of such communication is continuous during processing by use of enterprise grade firewalls, intrusion detection systems and application content filters. Monitoring ensures that maximum security is available all the time.
Livehelp complies with the following information security and monitoring procedures:
- Documented and established security standards and employee confidentiality.
- Training on internal security policies and raising of security awareness as a continuous process.
- Elaborate verification of employees with access to customer data.
- Customer information is only accessed by employees who need to work with customer data.
- Employees can only access customer data within 24 hours.
Both physical security provided by data centers and hosting by Livehelp.com is designed to meet the following specifications:
- 24/7 security at server locations with only authorized employees allowed to access to servers.
- Well-secured rooms whose access is protected by key-cards, 24/7 surveillance, guards and computer room badge-in.
- Storage of backed-up customer data is both on-site and off-site at well-secured locations.
- All flawed components at the data center are addressed through an elaborate procedure before any component is physically destroyed.
- Uninterrupted power and internet is supplied on-site with fire protection mechanisms implemented.
Standard for Livehelp’s agent consoles ranks above set industry standards. Livehelp’s design makes it possible for different roles played by different employees to be designated under a single account. This simply means that each employee accesses the system differently with different control capabilities. Agents also have the option of enforcing secure HTTPS (SSL) protocol for encryption of communication data.
Livehelp makes use of password policy that can be set to correspond with your corporate policy on use of passwords. All your password history, length, complexity and expiry can be configured for maximum privacy. In addition, storage of all your personal and confidential information is by use of secured servers with transmission of the same well protected through SSL encryption.
These are just but a few of Livehelp’s chat security and privacy technology and processes. We no doubt are ready and willing to help in case you realize that your live chat software is not all that secure.