The ctrial license, paid subscription, and cancellation details of your Livehelp account are explained here. If you have any further questions please contact us so that we may answer all your questions.
You have full access to Livehelp software as a service the moment you sign up. The free trial period remains valid for up to 15 days. This offers you a trial period to allow you experience how Livehelp can be of benefit to your business. The trial period also provides you with a good opportunity to learn how our product works before you subscribe for the same. Use of your credit card is not required during the trial period.
A decision to subscribe for our services requires that you provide details relating to your credit card, number of agents that best suits your business, and your subscription period. We however do not charge anything during the trial period. That only comes into effect upon the expiry of your trial period. Note that you will henceforth be obligated to pay for all charges applicable to your subscription. In addition, we do not offer a refund to any processed payment.
You have the ability to cancel your Livehelp.com account at any given time. This you can do by simply going to settings section of the Agent Console just under the Account tab. Cancellation of license immediately stops the service. Any credit remaining in the previous payment is non-refundable.