Now that you are familiar with the Chats section, you can now do your first chat. There are some things you need to remember when dealing with customers.
1 - Preparation Is Key
This is necessary when it comes to your ability to answer your customers’ questions as well as your knowledge of the product(s).
2 – Concentration
It’s important you keep focused on the matter at hand. If you are to solve a customer’s case, you need to give them short, concise answers right away.
3 – Stay Calm
Should something go wrong at some point – and chances are good that it’ll happen from time to time – then admit the mistake, apologize and continue to try solving the issue. When you have doubts, there is just one question to ask yourself, “Will what I do make my customer happy?” When you stay focused on the customer, you’re bound to have better results and can cope with difficult-to-handle situations.